CRM & Cloud Computing – salesforce.com
Salesforce.com is an enterprise cloud computing company headquartered in San Francisco, USA that distributes business software on a subscription basis. It is best known for its Customer Relationship Management products. Salesforce.com was founded in March 1999 by former Oracle executive Marc Benioff, Parker Harris, Dave Moellenhoff, and Frank Dominguez as a company specializing in software as a service. Salesforce.com is headquartered in San Francisco, California, with regional headquarters in Dublin, Singapore , and Tokyo. Other major offices are in Toronto, New York, London, Sydney, and San Mateo, California. In January 2011, salesforce.com was recognized as one of Fortune’s 100 best companies to work for in 2011, receiving the 52nd spot.
Salesforce.com’s CRM solution is broken down into several broad categories
The Sales Cloud puts everything in one place. It’s as easy to use as your favorite consumer Web sites and the information you care about most gets pushed to you in real time. Suddenly, sales success is not only possible, it’s easy.
Provide faster, more responsive service across every channel — from the call center to the social Web. The Service Cloud 2 is the platform for modern customer service, featuring everything from “knowledge as a service” to Twitter integration. The payoffs to you include more informed agents and customers, plus real-time service conversations
Jigsaw for Salesforce CRM, a crowd-sourced business data service exclusive to Salesforce CRM customers. With the Jigsaw application, sales leads, changes of contact information and organizational profiles can be viewed within the salesforce application, all generated from up to date data created by real business interactions.
Work more efficiently and closely with your colleagues on your own private and secure social network — Chatter. Where updates on the people, projects, and data that matter most are automatically pushed to you.
Every business needs apps: HR apps, inventory apps, iPhone, iPad, Android, and Blackberry apps. Now you can use the Force.com platform to build all of your apps – and websites – quickly and easily.
Oracle CRM On Demand – crmondemand.oracle.com
Oracle CRM is a Customer Relationship Management system developed by Oracle Corporation. Oracle CRM includes Oracle and Peoplesoft products but leads with Siebel CRM and CRM on Demand. Oracle CRM is currently split into a number of different product lines. Oracle moved into the CRM market following the acquisition of Siebel Systems by Oracle in September 2005. Oracle CRM On Premise is a traditional on-premise deployment where the customer is required to buy or lease infrastructure, including hardware, operating, systems and databases, and install a packaged system in its data centre.
Oracle CRM On Demand Release 18
INTEGRATED SALES AND MARKETING
Oracle CRM On Demand Release 18 is the first and only single provider of integrated sales and marketing that run in the cloud, delivering more sales-ready leads for less cost. As a single-provider solution, Oracle CRM On Demand Release 18 also reduces the cost of sales and marketing enablement.
ADAPTIVE BUSINESS PLANNING
Only Oracle CRM On Demand Release 18 delivers: Adaptable business and sales planning capabilities, a single, dynamic system for planning and execution, trend analysis across multiple time periods, rapid rollout of modified plans.
THE MOST SECURE CRM IN THE CLOUD
Oracle CRM On Demand Release 18 reduces risks even further, ensuring all critical data is safe and uncompromised with the most secure CRM in the cloud and providing enterprise-grade cloud security. With the industry’s lowest TCO, Oracle CRM On Demand Release 18 continues to provide the best value.
Microsoft CRM – microsoft.com
Microsoft Dynamics CRM is a multi-lingual Customer Relationship Management software package developed by Microsoft. The Microsoft Dynamics family of business applications includes other related products such as Microsoft Dynamics AX, Microsoft Dynamics GP, Microsoft Dynamics NAV, and Microsoft Dynamics SL and also Microsoft Dynamics Retail Management System; also known as Dynamics RMS. Dynamics CRM is a server-client application, which, like Microsoft SharePoint, is primarily an IIS-based web application which also supports extensive web services interfaces.
Establish a 360-degree view of customer interaction and sales opportunities. Optimise your sales efforts with the familiar and intelligent features of Microsoft Dynamics CRM.
Customer Service Solutions
Deliver value with integrated interaction and knowledge management. Microsoft Dynamics CRM meets the changing expectations of customers with a service solution that is robust and flexible. Users find familiar functionality and an interface that let them work in a personal, natural way.
Plan, implement, and measure more effective marketing campaigns. CRM marketing solution is flexible, easy to use and engineered to fit your business. Transform every touch point into a marketing opportunity and harness the undiscovered potential within your customer base.